Terms and Conditions of Sale

Last updated: July 18, 2026

1. Seller identity

The website maluttebio.com is operated by the company EDGE, a single-member limited liability company (EURL) with share capital of €4,918, whose registered office is located at:

8B rue Gutenberg
33450 Saint-Loubès – France

Registration: RCS Bordeaux 848 590 675
SIRET: 848 590 675 00056
Intra-community VAT number: FR53 848 590 675
Email address: sav@maluttebio.com
Phone: 07 80 94 19 60
Contact: Nous contacter

Hereinafter referred to as the "Company" or the "Seller".

2. Purpose and scope

These Terms and Conditions of Sale, hereinafter the "T&Cs", define the rights and obligations of the Company and its Customers in connection with the online sale of products offered on the website maluttebio.com.

They apply to any order placed on the Site by a consumer or a professional. Certain provisions may differ depending on the Customer's status. Where a provision applies only to consumers or only to professionals, this is expressly stated.

Any order implies full and unreserved acceptance of these T&Cs. The Customer acknowledges having had the opportunity to review them before confirming their order.

The applicable T&Cs are those in effect on the date of the order. They prevail over any other conflicting document, subject to mandatory legal provisions.

3. Definitions

In these T&Cs, the following terms have the meaning indicated:

• Customer: any natural or legal person placing an order on the Site.
• Consumer: any natural person acting for purposes outside their trade, business, craft, professional, or agricultural activity.
• Professional: any natural or legal person acting within the scope of their professional activity.
• Order: any purchase of Products made on the Site.
• Products: the products offered for sale on the Site.
• Live products: in particular beneficial insects, nematodes, mites, microorganisms, and other living organisms offered for sale.
• Site: the website maluttebio.com.

4. Capacity and account creation

To place an order, the Customer must have the legal capacity required to enter into a contract.

Where account creation is offered, the Customer undertakes to provide accurate, complete, and up-to-date information. The Customer is responsible for the confidentiality of their credentials and must inform the Company as soon as possible in the event of unauthorized use of their account.

The Customer remains responsible for orders placed from their account, except where proof of fraudulent use not attributable to them is provided.

5. Product information

The essential characteristics of the Products, their composition, packaging, conditions of use, and, where applicable, precautions for use are indicated on their product page.

The Customer must review this information before placing an order and verify that the Product meets their needs.

Photographs, illustrations, and graphic representations are provided for indicative purposes only. They shall not constitute a contractual commitment where a minor difference does not affect the essential characteristics or use of the Product.

Products must be used in accordance with the instructions on their packaging, instruction leaflet, and product page.

6. Product availability

Products are offered subject to available stock and supply capacity. Preparation or shipping times specific to certain Products are indicated directly on their product page, near the "Add to cart" button.

If a Product becomes unavailable after the order has been confirmed, the Company will inform the Customer as soon as possible.

Depending on the options offered, the Customer may choose:

• a refund for the unavailable Product;
• replacement with an equivalent Product, with their agreement;
• to wait for restocking where this is possible.

In the event of cancellation, the corresponding amounts will be refunded via the payment method used, within the applicable legal timeframes.

7. Order process

The Customer selects the Products they wish to purchase and adds them to their cart. Before final confirmation, they can review the details of their order, its total price, their contact details, and delivery address, and correct any errors.

The order becomes final after:

• validation of the cart;
• acceptance of these T&Cs;
• confirmation of the payment obligation;
• confirmation of payment, except for payment by check.

An order confirmation is sent to the Customer by email. The Customer must check the information it contains and report any errors without delay.

The Company may refuse or cancel an order for a legitimate reason, in particular in the event of declined payment, clearly erroneous information, reasonable suspicion of fraud, an abnormally high quantity, or a prior dispute relating to payment for an order.

8. Price

Prices are indicated in euros, all taxes included for consumer Customers, unless otherwise stated.

Delivery, handling, or other applicable fees are indicated before final confirmation of the order.

The applicable price is the one displayed at the time the order is confirmed, subject to an obvious pricing error.

For deliveries outside the European Union or to certain territories, customs duties, import taxes, or local fees may be charged by the authorities or the carrier. These amounts remain the responsibility of the Customer, unless otherwise stated.

A promotional code cannot be added or applied retroactively after the order has been confirmed.

9. Payment

The price is payable in full at the time of the order, unless otherwise agreed in writing for a professional Customer.

The payment methods offered may include:

• credit/debit card;
• PayPal;
• bank check, where this option is available;
• any other method shown at checkout.

Where payment by check is accepted, the order may only be prepared or shipped once the check has actually been cashed.

The Company does not retain the Customer's full banking details when these are processed directly by a secure payment provider.

9.1 Late payment by professional Customers

Any amount not paid by its due date by a professional Customer will automatically, without prior notice, incur late payment penalties calculated at the most recent European Central Bank refinancing rate, increased by ten percentage points, which may not be lower than the legal minimum.

A fixed indemnity of €40 for collection costs is also automatically due for each unpaid invoice. Where actual collection costs exceed this indemnity, additional compensation may be claimed upon presentation of supporting evidence.

10. Delivery

Products are delivered to the address provided by the Customer when ordering or to the selected pickup point.

The Customer must provide an accurate, complete, and accessible address. It is their responsibility to verify their details before confirming the order.

Delivery times are given for guidance only and may vary depending on shipping conditions. The time indicated by the carrier corresponds to the shipment of the complete order. Certain Products, in particular beneficial insects, may require an additional preparation time before shipping, as indicated on their product page.

Unless a specific delivery date has been committed to, the Company will deliver the order within the timeframe announced at the time of order and, for consumers, no later than the applicable legal deadline.

The Company may change the carrier or shipping method where necessary, provided the level of service remains consistent with the order and does not result in additional cost not accepted by the Customer. If the selected pickup point is closed, unavailable, or at capacity, the carrier may offer another available pickup point nearby. The Customer will be informed as soon as possible.

10.1 Late delivery applicable to consumers

In the event of a delay, the consumer may give the Company formal notice to deliver within a reasonable additional period.

If the Company fails to comply within this period, the consumer may terminate the contract under the conditions set out in the French Consumer Code. Termination may be immediate where the delivery date or timeframe was an essential condition of the contract and the Customer had informed the Company of this before ordering.

Where the contract is validly terminated, amounts paid will be refunded within the legal timeframe.

11. Receipt and inspection of the order

Upon receipt, the Customer must check the condition of the package, the number of Products, and their apparent conformity.

If a package is visibly damaged, the Customer is asked to note precise reservations with the carrier and to promptly contact the Company, attaching photographs or a short video clearly showing the package, the shipping label, the inner packaging, and the Products concerned.

The absence of reservations noted with the carrier does not deprive the consumer of the benefit of their legal guarantees.

Any anomaly must be reported as soon as possible so that the Company can process the request and, where applicable, pursue a claim with the carrier, and so that customer service can, where applicable, propose a suitable solution. For any request, please use the contact form: formulaire de contact

12. Special provisions for live and perishable Products

Live Products are sensitive, perishable Products whose preservation depends in particular on temperature, transport times, storage conditions, and compliance with instructions for use.

The Company may delay shipment of a live Product where weather, logistical, or scheduling conditions risk compromising its proper preservation.

Upon receipt, live Products must be collected promptly from the pickup point or mailbox, then stored and used in accordance with the instructions on their product page, packaging, or instruction leaflet.

Choosing delivery to a pickup point may be inadvisable for live Products during periods of high heat. Where this warning is clearly displayed before ordering, the Customer is asked to choose a delivery method compatible with the nature of the Product. Any complaint relating to the mortality of a live Product will be reviewed by our customer service team. Photographs and/or videos clearly showing the issue are essential for processing the request.

12.1 Complaints regarding a live Product

Given the perishable nature of live Products, the Customer is asked to report any anomaly within 24 hours of receipt.

Where possible, the complaint should include:

• the order number;
• the name of the Product concerned;
• a precise description of the issue;
• photographs and/or videos of the Product and its packaging;
• the approximate date and time of receipt;
• storage conditions after receipt.

This reporting period helps preserve evidence and facilitate the handling of the complaint. It does not deprive the consumer of the benefit of their legal guarantees where applicable.

Where a non-conformity attributable to the Company is established, a solution in accordance with legal provisions will be offered, in particular a replacement, a refund, or, with the Customer's agreement, a credit note.

12.2 No guarantee of biological results

The effectiveness of biological control products depends on factors beyond the Company's control, in particular:

• temperature and humidity;
• the pest's stage of development;
• the level of infestation;
• the conditions and frequency of application;
• the dosage used;
• the quality of the water and soil;
• exposure to incompatible plant protection products;
• the environmental conditions specific to the treated location.

The Company therefore cannot guarantee identical results in all situations. This absence of a results guarantee does not limit the legal guarantees relating to the conformity of the delivered Product.

13. Consumer right of withdrawal

Subject to the exceptions provided by law, the consumer has a period of fourteen days to exercise their right of withdrawal, without having to justify their decision.

For sales of goods, this period runs from receipt of the Product by the consumer or by a third party designated by them, other than the carrier.

Where an order covers several goods delivered separately, the period runs from receipt of the last good, batch, or item.

To exercise this right, the consumer must send the Company, before the period expires, an unambiguous statement expressing their wish to withdraw, or use the form provided at the end of these T&Cs.

The request must be sent:

By email: sav@maluttebio.com
Or by post: EDGE – 8B rue Gutenberg – 33450 Saint-Loubès – France

13.1 Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised, in particular, for goods liable to deteriorate or expire rapidly.

This exception may in particular apply, depending on their nature and storage conditions, to:

• beneficial insects;
• beneficial mites;
• nematodes;
• living organisms;
• rapidly perishable biological Products.

The right of withdrawal is also excluded for goods made to the consumer's specifications or clearly personalized, as well as for goods unsealed after delivery which cannot be returned for hygiene or health protection reasons, where the legal conditions are met.

13.2 Return of Products

Where the right of withdrawal applies, the consumer must return the Products no later than fourteen days after communicating their decision.

Direct return costs remain the consumer's responsibility, unless the Company agrees to cover them or failed to inform the consumer of this obligation.

The consumer is liable for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning.

13.3 Refund

The Company will refund the amounts due, including the initial standard delivery costs where required by law, no later than fourteen days after the date on which it is informed of the decision to withdraw.

For a sale of goods, the Company may defer the refund until it has recovered the Products or until the consumer provides proof of shipment, whichever occurs first.

The refund will be made using the same payment method used for the order, unless the consumer expressly agrees to a different method and provided this incurs no additional cost.

14. Transfer of ownership and transfer of risk

Ownership of the Products transfers to the Customer upon full payment of the price.

For consumers, the risk of loss or damage transfers when the consumer, or a third party designated by them other than the carrier, physically takes possession of the Products.

However, where the consumer arranges delivery through a carrier of their own choosing outside the options offered by the Company, the transfer of risk occurs when the Product is handed over to that carrier.

For professional Customers, the transfer of risk occurs when the Products are handed over to the carrier, unless otherwise agreed in writing or required by mandatory legal provisions.

15. Legal guarantee of conformity

The consumer benefits from the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code.

The Seller delivers goods conforming to the contract and is liable for any lack of conformity existing at the time of delivery, under the conditions and for the duration provided by law.

In the event of a lack of conformity, the consumer may request that the goods be brought into conformity through repair or replacement, under the legal conditions. Where repair or replacement is impossible, cannot be carried out within the legal timeframe, causes major inconvenience, or entails disproportionate costs, the consumer may be entitled to a price reduction or termination of the contract under the conditions set out in the French Consumer Code.

Bringing the goods into conformity is free of charge for the consumer.

The legal guarantee of conformity is independent of any commercial guarantee that may apply.

16. Guarantee against hidden defects

The Customer also benefits from the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

This guarantee applies where the hidden defect renders the Product unfit for its intended use, or so significantly reduces that use that the Customer would not have purchased it, or would only have paid a lower price for it, had they been aware of the defect.

Where the legal conditions are met, the Customer may choose between returning the Product for a refund of the price, or keeping the Product and receiving a partial refund of the price.

The action must be brought within the timeframes provided by law, starting from discovery of the defect.

17. Liability

The Company is responsible for the proper performance of its contractual obligations within the limits provided by law.

However, its liability cannot be engaged where non-performance or improper performance of the contract is attributable to:

• the Customer;
• the unforeseeable and insurmountable act of a third party to the contract;
• an event of force majeure within the meaning of Article 1218 of the French Civil Code.

The Company cannot be held liable for improper use of the Product, or failure to comply with the instruction leaflet, dosages, storage conditions, application periods, or precautions for use.

No provision of these T&Cs may exclude or limit any mandatory right granted to consumers.

17.1 Professional Customers

With respect to professional Customers, and except in cases of gross negligence, willful misconduct, personal injury, or contrary mandatory legal provisions, the Company is not liable for indirect damages, loss of operation, loss of revenue, loss of customers, or loss of opportunity.

18. Force majeure

Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code and French case law.

The following may in particular be taken into account, where they meet the legal conditions of force majeure: natural disaster, fire, flood, epidemic, major blockage of transport networks, administrative decision, war, general network failure, or exceptional weather event.

The prevented party will inform the other party as soon as possible. Performance of the obligation concerned is suspended for the duration of the prevention. If the prevention becomes permanent, the contract may be terminated under the legal conditions.

19. Personal data

The Company processes personal data necessary for managing Customer accounts, orders, payments, deliveries, after-sales service, fraud prevention, and, where the Customer has consented, commercial communications.

Information regarding the purposes, legal bases, recipients, retention periods, and rights of data subjects is detailed in the privacy policy available on the Site.

Under the conditions provided by applicable regulations, the Customer has rights of access, rectification, erasure, restriction, objection, and, where applicable, portability.

These rights may be exercised at the following address: sav@maluttebio.com.

The Customer may also lodge a complaint with the French data protection authority (CNIL).

20. Cookies

The Site may use cookies and other trackers necessary for its operation, as well as, subject to the required consent, audience measurement, personalization, or advertising cookies.

The Customer can review the cookie policy and change their preferences via the consent management tool available on the Site.

21. Intellectual property

The text, trademarks, logos, photographs, illustrations, graphic elements, videos, databases, software, and other content on the Site are protected by intellectual property rights.

Any reproduction, representation, adaptation, extraction, or use, in whole or in part, without prior authorization, is prohibited, except as provided by law.

22. Evidence and archiving

Computerized records kept in the systems of the Company and its service providers under reasonable security conditions may be used as evidence of communications, orders, and payments.

Contracts concluded electronically are archived for the legally applicable period. The Customer may request access where the law provides for such a right.

23. Consumer mediation

In the event of a dispute, the consumer Customer must first send a written complaint to the Company in an attempt to reach an amicable solution.

The complaint may be sent:

By email: sav@maluttebio.com
Or by post: EDGE – 8B rue Gutenberg – 33450 Saint-Loubès – France

If, after contacting the Company, no satisfactory solution has been reached, the consumer may refer the matter free of charge to the consumer mediator to which the Company is affiliated:

La Société Médiation Professionnelle
Alteritae
5 rue Salvaing
12000 Rodez
Website: [www.mediateur-consommation-smp.fr](https://www.mediateur-consommation-smp.fr)

Referral to the mediator must comply with the conditions and timeframes set out in the French Consumer Code and the mediator's rules of procedure.

24. Governing law and jurisdiction

These T&Cs and the contracts concluded through the Site are governed by French law.

In the event of a dispute with a consumer, the legal rules of territorial jurisdiction apply. The consumer may, in particular, bring a claim before one of the courts with jurisdiction under the French Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

For disputes between professionals, and subject to mandatory legal provisions, exclusive jurisdiction is granted to the courts of Bordeaux, including in the event of multiple defendants or third-party proceedings.

25. Partial invalidity

If any provision of these T&Cs is declared void, illegal, or unenforceable, the remaining provisions will remain in effect.

26. Amendment of the T&Cs

The Company may amend these T&Cs at any time. Amendments do not apply retroactively to orders already placed.

The version applicable to an order is the one accepted by the Customer at the time of confirmation.

27. Withdrawal form

Exercer mon droit de rétractation ou demander l'annulation de ma commande